Refund policy
Return & Exchange Policy
Effective Date: May 2026
At SUKON, we are committed to providing the ultimate experience in comfort and quality. Given the intimate nature of our products and our uncompromising commitment to hygiene, all purchases are final.
To ensure the highest standards of safety and quality for every customer, we do not accept returns or exchanges on any of our products, including underwear, undershirt and loungewear.
Exceptions for Defective or Incorrect Items While we do not offer returns or exchanges for personal preference or sizing reasons, we stand firmly behind the quality of our craftsmanship. If you receive an item that is defective, damaged, or incorrect (different from what you ordered), we are here to make it right.
In such cases, please notify us within 7 days of delivery by contacting our support team via WhatsApp or email at [support@sukon.me].
To facilitate a quick resolution, please include:
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Your order number.
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A clear photo or video demonstrating the defect or the incorrect item received.
Upon verification, we will be happy to offer a replacement for the defective item or issue a full refund to your original payment method.
Important Note for GCC Customers Please ensure you review our size guide carefully before completing your purchase. Because we do not offer size exchanges, we recommend selecting your size based on our detailed "True to Size" fit guide.
If you have any questions regarding sizing or fit before you place your order, please reach out to our team—we are here to assist you in making the perfect choice.
Thank you for being part of the SUKON community.